Terms & Conditions

• The website www.nutrispice.in is operated by SpiceRich Seasonings Private Limited, a company incorporated under the Indian Companies Act of 1956.

• Anyone who is entering the website will be bound to the applicable laws, rules and regulations. www.nutrispice.in is an e-commerce site where the customers can purchase our products.

• SpiceRich Seasonings Private Limited possess the sole discretion to terminate any agreement at any point of time or terminate the access to the products, with or without prior notice. The revised terms and conditions can be accessed at any point of time and if it is not acceptable to the customer, he/she should discontinue using the website.

• Before placing any order from www.nutrispice.in we advise you to thoroughly go through the product description and once an order is placed you agree to comply with the sale conditions mentioned in the product or item description.

• All product prices listed on the website are current and are subjected to change without any prior notice. The products will be billed in consideration with the current pricing during the invoicing of the product.


Disclaimer Policy

• The information provided in this site does not provide any warranty and is not complete or accurate. The statements or the information is not meant to prevent, treat or cure any illness or disease. All the information contained in the site are for educational or informational purposes only. 

• We strongly advise to take professional recommendation for any disease or illness or injury or infection and for al the dosages given in this site. The full responsibility is taken by you with the use of information and the outcomes or effects resulting from your actions. We advise you to consult with you doctor or pharmacist prior to taking the health supplements. The products are not intended as a substitute for medical diagnosis or treatment.

• No information on nutrispice.in is meant to constitute or advice of any kind. All the products sold on nutrispice.in are governed by different state laws and if we are not able to deliver such products due to implications of different state laws, we will return or will give credit for the amount received from the sale of such product, that could not be delivered to you.

• While placing the order you are required to enter a valid phone number. By registering your phone number with us, you give us consent to contact via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates.


Applicable law and jurisdiction

These terms and conditions and your use of this Website/App and its content will be governed by and construed in all respects in accordance with the laws of India subjects to the jurisdictional courts of Ernakulam. 


Grievance Officer

In accordance with Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 and The Consumer Proetction (E-Commerce) Rules 2020, made under, the name and contact details of the Grievance Officer are provided below:

Name: Eldho Varghese

Contact details: eldho.varghese@akay-group.com


Refund Policy

• In the cases of order cancellation, the amount will be refunded within 7 to 14 days of the cancellation request. It might take additional 2 to 3 days to reflect in your account.

• For the Cash on Delivery or COD Payments, the refund will be done via bank transfer against the billing details shared by the customer within 7 to 14 days of us receiving the returned product. It might take additional 2 to 3 days to reflect in your account.

• The discount vouchers can be used only once and will be considered as used even if the order is cancelled by the customer.

• The loyalty points once redeemed for an order will be credited back to the customer account in case of a cancellation.

• We also offer refund through coupons, which can be used by customer for the future purchases.

Shipping Policy

• The order will be shipped to the delivery address of the customer from our own warehouses or third-party warehouses from various locations in India. The products shall be shipped to your delivery address within 7 to 10 days from the receipt of the order payment.

• No responsibility will be taken by us for any incorrect address given at the time of placing the order, goods signed by a different person other than the person receiving the order at the address location or the original addressee is not available at the time of delivery. Also, we do not offer any redirection or redelivery to any other address at any scenario.

• The shipping rates may vary based on the product, package, size, volume and other factors. The so charges will be indicated at the time of check out so that it is clear to the customer before making the payment.