Privacy Policy

At NUTRISPICE™, accessible from http://nutrispice.in/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by  NUTRISPICE™ and how we use it.

We strictly adhere to the requirements of the data protection law established in India and this Privacy Policy is published in accordance with:

  1. Section 43 A of the Information Technology Act, 2000;
  2. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules"); and
  3. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy is effective from 01/04/2021 until being amended and published here. 

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in NUTRISPICE™. This policy is not applicable to any information collected offline or via channels other than this website.

 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

 

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

 

How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyse how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud.

 

Log Files

NUTRISPICE™ follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and as a part of hosting service analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking user’s movement on the website, and gathering demographic information.

 

Cookies and Web Beacons

Like any other website, NUTRISPICE™ uses “cookies”. These cookies are used to store information including visitor’s preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the user’s experience by customizing our web page content based on visitors' browser type and/or other information.

 

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of NUTRISPICE™.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on NUTRISPICE™, which are sent directly to the user’s browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that NUTRISPICE™ has no access to or control over these cookies that are used by third-party advertisers.

 

Third Party Privacy Policies

The Privacy Policy of NUTRISPICE™ does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browser’s respective websites.

 

Security Policy

The website transactions are secured by SSL (Secure Sockets Layer) and Secure Data Encryption. The information you enter is protected against any kind of unintentional disclosure to the external or third parties. Also, NUTRISPICE™ do not store any Debit/Credit card information in the transaction process. 

 

Intellectual Property Rights

All the materials in the website/app including but not limited to the images, names, logo, graphics and icons relating to  NUTRISPICE are proprietary marks of  SpiceRich Seasonings Private Limited or its holding company or associates. All other intellectual properties appear on this Website/App, if any are the property of their respective owners. No contents of this website/app shall be reproduced, duplicated or copied for any purpose, unless specifically permitted to do so by virtue of any separate agreement. 

 

Terms & Conditions

The website www.nutrispice.in is operated by SpiceRich Seasonings Private Limited, a company incorporated under the Indian Companies Act of 1956. 

Anyone who is entering the website will be bound to the applicable laws, rules and regulations. www.nutrispice.in is an e-commerce site where the customers can purchase our products. 

SpiceRich Seasonings Private Limited possess the sole discretion to terminate any agreement at any point of time or terminate the access to the products, with or without prior notice. The  terms and conditions can be accessed at any point of time and if it is not acceptable to the customer, he/she should discontinue using the website. 

Before placing any order from www.nutrispice.in we advise you to thoroughly go through the product description and once an order is placed you agree to comply with the sale conditions mentioned in the product or item description.

All product prices listed on the website are current and are subjected to change without any prior notice. The products will be billed in consideration with the current pricing during the invoicing of the product. 

 

Disclaimer Policy

The information provided in this site does not provide any warranty and is not complete or accurate. The statements or the information is not meant to prevent, treat or cure any illness or disease. All the information contained in the site are for educational or informational purposes only.  

We strongly advise to take professional recommendation for any disease or illness or injury or infection and for all the dosages given in this site. The full responsibility is taken by you with the use of information and the outcomes or effects resulting from your actions. We advise you to consult with your doctor or pharmacist prior to taking the health supplements. The products are not intended as a substitute for medical diagnosis or treatment.

No information on nutrispice.in is meant to constitute or advice of any kind. All the products sold on nutrispice.in are governed by different state laws and if we are not able to deliver such products due to implications of different state laws, we will return or will give credit for the amount received from the sale of such product, that could not be delivered to you.

While placing the order you are required to enter a valid phone number. By registering your phone number with us, you give us consent to contact via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates.  

 

Applicable law and jurisdiction

These Terms and Conditions and your use of this Website/App and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Ernakulam.

 

Grievance Officer

In accordance with Information Technology (Intermediaries Guidelines) Rules 2011 and The Consumer Protection (E-Commerce) Rules 2020, made there under, the name and contact details of the Grievance Officer are provided below:

Name: Eldho Varghese

Contact details: eldho.varghese@akay-group.com

 

Refund Policy

In the cases of order cancellation, the amount will be refunded within 7 to 14 days of the cancellation request. It might take additional 2 to 3 days to reflect in your account.

For the Cash on Delivery or COD Payments, the refund will be done via bank transfer against the billing details shared by the customer within 7 to 14 days of us receiving the returned product. It might take additional 2 to 3 days to reflect in your account.

The discount vouchers can be used only once and will be considered as used even if the order is cancelled by the customer. 

The loyalty points once redeemed for an order will be credited back to the customer account in case of a cancellation.

We also offer refund through coupons, which can be used by customer for the future purchases.

 

Shipping Policy

The order will be shipped to the delivery address of the customer from our own warehouses or third-party warehouses from various locations in India. The products shall be shipped to your delivery address within 7 to 10 days from the receipt of the order payment.

No responsibility will be taken by us for any incorrect address given at the time of placing the order, goods signed by a different person other than the person receiving the order at the address location or the original addressee is not available at the time of delivery. Also, we do not offer any redirection or redelivery to any other address at any scenario.

The shipping rates may vary based on the product, package, size, volume and other factors. The so charges will be indicated at the time of check out so that it is clear to the customer before making the payment.